Pick Up & Delivery

Frequently Asked Questions

• How long will service take?
  • Every service is different. You’ll discuss timing when you book your appointment.
• How will I receive updates about my vehicle service?
  • Your dealership will contact you however you like: phone or email.
• Is the Ford Pickup & Delivery program available for all repairs?
  • All warranty and customer-pay repairs are eligible, as long as your vehicle is driveable and not part of a roadside collision.
• How do I know which maintenance services I need?
  • Please refer to your Owner’s Manual, check the service tab in your FordPass® App or log in with your vehicle details to find your maintenance schedule here https://www.ford.com/support/maintenance-schedule
• Are there any distance restrictions for Ford Pickup & Delivery?
  • Distance restrictions may apply. Contact us to confirm.
• How much does Ford Pickup & Delivery cost?
  • This program is complimentary* for FordPass® Rewards Tier members. Each Tier offers different rewards and exclusive experiences: Blue Tier: Unlimited Ford Pickup & Delivery for a year Silver Tier: Two complimentary Ford Pickup & Delivery services each year Bronze Tier: One complimentary Ford Pickup & Delivery service each year Each additional Ford Pickup & Delivery service for Silver and Bronze Tier members is available for 10,000 FordPass Rewards Points. Terms and conditions https://www.ford.com/support/fordpass/fordpass-rewards/tiers-and-milestones/ apply. Pickup & Delivery service may be limited based on distance from the dealership. Does not include parts or repair charges. A nonoperational vehicle is not eligible and will require a roadside event. Same-day appointments are not available for this offer. Offer is nontransferable. Number of complimentary Ford Pickup & Delivery services varies based on FordPass Rewards Tier. Visit FordPassRewards.com https://www.ford.com/support/fordpass/fordpass-rewards/overview/ for important program details and terms and conditions.
• Am I eligible for Ford Pickup & Delivery Service?
  • All FordPass® Rewards members are eligible for this service. The number of times you can use the service depends on your membership Tier. You can sign up for FordPass Rewards here https://www.ford.com/support/fordpass/fordpass-rewards/overview/ or when you download the FordPass App.* FordPass App, compatible with select smartphone platforms, is available via a download. Message and data rates may apply.
• Can Ford Pickup & Delivery be used with Roadside Assistance?
  • Not at this time.
• Will I get a loaner vehicle?
  • Loaner vehicles are at the discretion of the dealership, so please confirm when you schedule your service. Alternative options may be offered as well.
• How do I resolve billing issues?
  • All billing and payment questions should be directed to your Ford Dealer.
• How do I make changes or cancel my Ford Pickup & Delivery time?
  • Contact the dealership performing the service directly.
• Can I change my Ford Pickup & Delivery location?
  • Contact the dealership performing the service directly.
• Who can I talk to if I have any issues with my Ford Pickup & Delivery service?
  • Contact the dealership performing the service directly.

Although every reasonable effort has been made to ensure the accuracy of the information contained on this site, absolute accuracy cannot be guaranteed. This site, and all information and materials appearing on it, are presented to the user "as is" without warranty of any kind, either express or implied. All vehicles are subject to prior sale. Price does not include applicable tax, title, and license charges. ‡Vehicles shown at different locations are not currently in our inventory (Not in Stock) but can be made available to you at our location within a reasonable date from the time of your request, not to exceed one week.